Terms of Service

These terms are the agreement between you and Sitezen when you use Sitezen — our website-building and business-management platform. They are written to be read. By creating an account you accept them.

The service

Sitezen lets you create a website for your business, host it on a free subdomain or your own domain, and manage your business — leads, appointments, content and more — from one panel. Features depend on your plan, and the pricing page is the authoritative list of what each plan includes.

Your account

• You must give accurate details and keep your login credentials safe.
• You are responsible for activity under your account and your team’s sub-accounts.
• One person or business per account; you must be able to enter a contract.

Your content and your customers

Everything you publish — text, images, offers, prices — remains yours, and you are responsible for it: for having the rights to it, for its accuracy, and for complying with the laws that apply to your business (including consumer-protection, advertising and sector rules such as medical or financial regulations).

When your customers pay you through your website, those payments run through your own payment gateway account (for example your Razorpay or Stripe account). We never hold, route or take a cut of your customers’ money; refunds and disputes on those payments are between you, your customer and your gateway.

Acceptable use

You may not use Sitezen to:

• host anything illegal, deceptive, or infringing on others’ rights;
• send spam or run phishing, malware or scam pages;
• sell prohibited or heavily regulated goods without the licences to do so;
• attempt to break, probe or overload the platform or other customers’ isolation.

We can suspend or remove content or accounts that break these rules — with notice where practical, immediately where the harm is active.

Billing

• Subscriptions are billed in advance (monthly or yearly) in ₹ via Razorpay on its hosted checkout pages. Every price shown in ₹ says whether GST is included in it or added on top, and the full amount you will pay, GST included, is shown before you pay. Every payment gets a GST tax invoice you can download from Billing in your dashboard. Online payment is available in India today.
• Plans renew automatically until you cancel. You can cancel anytime from your dashboard; service continues to the end of the paid period, and your website then stays online on the free plan.
• If a renewal payment fails, or a paid plan is not renewed, your website stays fully online for a 7-day grace period while we let you know. After that it is paused: visitors see a short “temporarily unavailable” notice, and you can still sign in, see everything and renew. Nothing is deleted or changed while it is paused — renewing brings your website back exactly as it was — and you can move to the free plan at any time instead. We never delete your data for non-payment.
• Refunds are made by our support team on request, as our Refunds & Cancellations policy sets out: each customer can have one goodwill refund, ever, which ends the paid plan at once; billing errors are always corrected without changing the plan; and a refund is never more than was paid.
• Prices can change; existing subscriptions get at least 30 days’ email notice.

Leaving

You can export your records and cancel at any time. After cancellation your account moves to the free plan and your website stays online. You can ask us to close your account or to delete it: a deletion is carried out after a 30-day hold, and payment records are kept for as long as the law requires.

Our commitments and limits

We work to keep the platform fast, secure and available, with daily backups — but no software is perfect, and the service is provided “as is”. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses (lost profits, lost data caused by your own actions, or the acts of your customers).

General

These terms are governed by the laws of India, and courts at the registered place of business of Sitezen have jurisdiction. If we make material changes to these terms we will notify you by email before they apply. Questions: support@sitezen.app.